Check In

2pm for Safari tents and 12 noon for sites

Check Out

10am. Requests for late check-outs are subject to availability.

Reception Hours

7am-7pm. Should you be arriving outside of these hours, please let us know and we’ll make special arrangements. On site management is accessible 24 hours a day for emergencies.

Pets

Pets are welcome in this accommodation, however, strict terms and conditions do apply. Please read our pets terms and conditions.

Deposits and Payments

Best Flexible Rate 

• First night is payable at the time of booking.
• Reservations can be cancelled or amended up until 2pm the day prior to arrival without penalty.
• If notice of your cancellation is received beyond this time, the park will retain the first night that has paid.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay.
• If you wish to reduce your nights booked after commencement of your stay with us, we will hold your remaining funds in credit for 12 months from the day of cancellation.

Early Bird

• Non-Refundable credit card pre-payment is required for entire stay at the time of booking.
• Reservations cannot be cancelled, amended or adjusted after booking.
• If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
• Offer cannot be combined with any other promotional offer and is not valid with any other discount.

Holiday Rate (7 Day Cancellation)

• First night is payable at the time of booking.
• Reservations can be amended or adjusted up until 7 days prior to your scheduled arrival
• Should you wish to cancel your booking you must notify the park 7 days prior to your scheduled arrival. Deposits will only be refunded if the park is notified 7 days prior to your scheduled arrival. 
• If notice of your cancellation is received within 7 days to your scheduled arrival time, the park may retain all monies paid.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit
• Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
• If you wish to reduce your nights booked after commencement of your stay with us, we regret that we are unable to refund any monies paid.

Stay Longer, Save More

• Minimum of 4 night stay applicable.
• First night Non-Refundable payment is required at the time of booking.
• Reservations may be cancelled or amended up until 2pm prior to your arrival with the first night non-refundable payment forfeited. 
• If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
• Offer cannot be combined with any other promotional offer and is not valid with any other discount.
• Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay.
• If you wish to reduce your nights booked after commencement of your stay with us, we will hold your remaining funds in credit for 12 months from the day of cancellation.

What you need to know

Early Departure: No refunds will be given should you decide to check out early.

Security: A valid credit card will be required on check-in. Your card will be held securely on file to be applied on unpaid balances, damages or excessive cleaning.

Maximum Stay: Rivershore Resort is 100% tourism based, no permanents with a maximum stay length of 28 days.

Occupants: The quoted tariff is based on the number of adults and children provided at the time of booking. Should the number vary, the tariff may alter. All bookings at the resort must include one adult (over 18 years of age) in the reservation with all children to be accompanied and responsible for by an adult during their stay.

Visitor Policy: We ask any visitors to check-in at reception, during peak times we may have to restrict the number of day visitors allowed due to legal restrictions. We thank you for your cooperation.

Noise: At all times please consider all guests. A noise restriction applies at 10pm to ensure the enjoyment for all guests. 

Smoking: All safari tents, facilities and common areas are non-smoking areas. Smoking will only be permitted within your designated site.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.